Our service offering for the Software industry provides solutions to everyday challenges faced by sales, marketing, service and call center professionals in the Software & High Technology industries. Our firm understands these challenges and has the tools and intellectual capital to help you solve these business issues.
Some of the challenges that an organization in the software industry faces are:
- The ability to track how many quotes exist in the Sales Pipeline and how many have been closed
- Tracking the leads and opportunities that your partners are working on and getting feedback on a timely basis on their progression through the sales process
- Having to manually calculate pricing
- Having access to the most current data. “Single Version of the Truth”
- Integration of sales order process with proposal Generation processes
- Having to rely on Excel-based tools for quoting
- Tracking software licenses and registrations through a partner channel that grants visibility to the true end customer
- Providing online self-service help so customers can resolve issues efficiently
- Tracking service level agreements and entitlements of customers
- Facilitating and automating the renewal process for maintenance or annual subscriptions
- Understanding a customer’s reaction to a new software update, or version release.
We provide Software companies with Dynamics CRM technology tools that help with: